Customer service

Do some silo smashing. Visit a customer service department and ask what the number one complaint is and how they deal with it. Visit operations and ask questions and listen. If the brand manufactures products, go on a factory tour. Talk to the managers and the employees on the front lines. Ask questions about their goals, accomplishments, and challenges. Don’t forget to visit human resources and get their perspective.

Do they have an employee social media policy in place? Students can perform this exercise by contacting the company they are working on, finding secondary research, or simply thinking from each perspective


Looking for help with your homework?
Grab a 30% Discount and Get your paper done!

30% OFF
Turnitin Report
Title Page
Place an Order

Calculate your paper price
Pages (550 words)
Approximate price: -