Mitigating Unwanted Consequences

Discussion: Control Phase, Part One—Mitigating Unwanted Consequences

First, read Chapter 9 in The Essential Workplace Conflict Handbook. Additionally, review the CONTROL Supplementary Document.

Address the following:

• How has your identification of unwanted consequences from your Improve phase informed your understanding of what you need to control?
• In what way might you need to dig more deeply into implementing specific Control elements for unwanted consequences?
• What are your thoughts on how the other phases of DMAIC help you understand what specific unwanted consequences you may need to control?
• How will you apply your understanding of Control to Garden Depot case study?