Managing Differences in the Workplace

Discussion: Reflection, Synthesis, and Looking Ahead

First, read the afterword in The Essential Workplace Conflict Handbook and watch Managing Differences in the Workplace.

Next, address the following:

  • How has learning about the DMAIC process informed your decision making when it comes to resolving organizational conflict?
  • What have you learned about yourself as a manager of organizational conflict? What will be your strengths in resolving conflicts? What weaknesses can you identify?
  • How will you apply your learning to organizational conflict after the course concludes?


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