Managing Differences in the Workplace

Discussion: Reflection, Synthesis, and Looking Ahead

First, read the afterword in The Essential Workplace Conflict Handbook and watch Managing Differences in the Workplace.

Next, address the following:

• How has learning about the DMAIC process informed your decision making when it comes to resolving organizational conflict?
• What have you learned about yourself as a manager of organizational conflict? What will be your strengths in resolving conflicts? What weaknesses can you identify?
• How will you apply your learning to organizational conflict after the course concludes?